Thank you for shopping with M.LaHart & Company. If you need further information or cannot find your question on this page, please feel free to contact customer service via email at info@mlahart.com, or by phone Monday-Friday, 9:00 a.m. until 5:00 p.m.EST at 1-800-551-4715.
The simplest way to place an order is online at www.mlahart.com which is
available 24/7 and includes all personalization options. Simply navigate to
your school page and select the items you wish to purchase. If you need to
speak with a sales representative, please call 1-888-928-9284 (U.S.) 24/7 or
(212) 439-4312 (international).
Sign up for our E-Newsletter to learn about special deals. You can save $15 right now by signing up (Click Here). If your order is over $295, free shipping will automatically be applied at checkout.
Enter your promotion code at checkout in the Discount code field and click 'Apply.' Promo codes are valid for a limited time and cannot be combined. Only one promotion code may be used per order.
Occasionally, we offer limited-time sales. Sale prices will be indicated on the website and will automatically be applied at checkout. Sale pricing cannot be applied to previous purchases.
Prices for sterling silver, pewter, and gold can fluctuate greatly based on market conditions. New tariffs could also impact the price of our European and imported products such as TAG Heuer watches and Montblanc pens. The prices in our catalog are accurate at the time of printing but are subject to change.
Yes! We specialize in personalized custom orders to commemorate important events. Contact Customer Service via info@mlahart.com.
We understand that changes happen! The easiest thing to do is to reply to your Order Confirmation and let us know what change you’d like to make. If the Order Confirmation is not handy, please reach out to Customer Service as soon as possible. We will do our best to help you update your items, personalization, or shipping information before the order is processed. Please note that once an order is sent into production or shipped, we may not be able to accommodate changes.
If you noticed a mistake in your shipping address or need to change the shipping address, simply reply to your Order Confirmation and let us know what change you’d like to make. If the Order Confirmation is not handy, please reach out to Customer Service immediately. We can update your address before the order ships, but once it has been processed or shipped, we are unable to make changes.
If the tracking number for your order shows that the package was delivered but you have not received it, please check with your neighbors or building management to ensure it's not with them. If you're still unable to locate your package, please reply to your Order Confirmation and let us know about the delivery issue. If the Order Confirmation is not handy, please reach out to Customer Service via email for further assistance.
Please contact Customer Service within 7 days of delivery by simply replying to your Order Confirmation and letting us know what the issue is. If the Order Confirmation is not handy, please reach out to Customer Service via email. We may request photos of the damaged item and packaging for our claims process.
If you provide an email address at checkout, you will receive a tracking number once your order ships. Please allow 24-48 hours for live tracking updates on ups.com.
Yes, all orders exceeding $1,000 in value require a signature upon delivery.
Delivery times vary by product. Estimated delivery times are listed on the product page below the 'Add to Cart' button. Enter your zip code for a more accurate delivery date estimate.
Delivery times on our website are updated regularly based on current processing times. If your order should be delayed, a Customer Service representative will contact you by phone or email. Please be sure to check your spam folder and voicemail for messages.
Yes! Express shipping is available for many items, including M.LaHart watches, sterling silver, and pewter products. Express orders arrive within 3-4 business days via UPS. To check express shipping availability for a specific item, please refer to the Description & Details on the product detail page below the 'Add to Cart' button.
No, we cannot split shipments. Please place separate orders for different shipping addresses.
Select items can be shipped internationally; however, we do not ship glassware, clocks, lamps, diploma frames, chairs, or other items considered to be too heavy or cumbersome to international addresses. For security reasons, we may require verbal confirmation for online orders and reserve the right to cancel international orders.
The standard shipping fee for international orders is $59.95, though this may be adjusted based on the items ordered and destination. International orders are shipped via insured U.S. Postal Service. Please note that any duties or customs charges imposed by local governments are the recipient’s responsibility.
Yes, we do ship to APO/FPO addresses and PO Boxes via the U.S. Postal Service. However, certain items, like larger or more fragile products such as glassware and diploma frames, are not be eligible for shipment via U.S. Postal Service. Delivery times may also be longer than standard shipping.
We accept Visa, MasterCard, American Express, Discover, Google Pay, Apple Pay, PayPal, Meta Pay, Shop Pay, Venmo, Affirm, and M.LaHart gift certificates.
Yes! Our PCI-compliant checkout system uses SSL encryption to secure your payment.
Sales tax is applied to orders that are shipping to CA, CT, FL, GA, IL, MA, MD, MI, NC, NJ, NY, OK, PA, SC, and OH. Please note sales tax requirements can change often, and sales tax may be charged in states not listed above. Other states may require you to report purchases for tax purposes.
Yes! Click here for details on tax-exempt purchases.
We offer traditional block-style engraving on most products. Our Bespoke Collection includes additional engraving styles. Check the product page for more details.
We try our best to accommodate special engraving requests. Engravable
space varies from product to product and may limit the number of characters we
can engrave. We cannot engrave:
No! Our in-house engraving team ensures personalization
without additional processing time.
Watches, sterling silver, gold, and pewter items arrive in complimentary M.LaHart gift boxes. If you're purchasing a product from one of our featured brand partners such as TAG Heuer or Montblanc, your product will be presented in a gift box from the respective brand.
Yes! We can email you a Gift Announcement Card to present to your recipient. Request this below the order entry section on the product page or contact Customer Service.
Yes! Simply enter your message at checkout in the “Add a Gift message” field. The gift message will be included with your package.
Yes! You can purchase them directly from our website, here.
Yes. We specialize in personalized custom orders. We can create a gift item to commemorate your important event or ceremony. For more information, click here.
We are always happy to discuss new affinity marketing partnerships. For Alumni or Corporate marketing questions, please call M.LaHart & Co. at 860-567-1400 x 1, or email.
If a school is not listed in the roster on our website, it means we are not licensed with that institution, and cannot reproduce their logo or name on our products. We do offer a Bespoke Collection of personalized products that can commemorate a variety of events such as graduations or promotions. This collection can be viewed here.
M.LaHart & Co. is an official licensee of every institution listed on our website. Every purchase of an M.LaHart & Co. product supports your school through royalties paid directly to them. To date, we have proudly paid out over $1,000,000 to institutions nationwide to help fund student and alumni programs.
M. LaHart & Co. is pleased to partner with fine gift and jewelry stores. To learn more call us at (800) 551-4715 ext. 1 or send an email with the Subject: Special Programs for Retail Stores.
We want you to be completely satisfied with your purchase. Items may be returned for an exchange or a credit within 90 days, provided they are not personalized and are in their original packaging, unused, and saleable condition. The original method of payment will be credited.
If an item is returned damaged, please contact our Customer Service team before sending it back to us. We reserve the right to deny the return or issue a partial refund in the event that the product has been used or damaged.
Yes, M.LaHart & Co. is an authorized retailer of TAG Heuer, Movado, and Shinola watches.
Each luxury watch is custom-made at the time of order. Delivery estimates are listed on each product page.
• TAG Heuer: Two-year international warranty
• Movado: Two-year manufacturer’s warranty
• Shinola: Limited lifetime warranty
• M.LaHart watches: Three-year warranty
Follow the instructions provided with your watch. For assistance, contact Customer Service.
Yes, all TAG Heuer, Movado, Shinola, and M.LaHart watches are water-resistant. Please check the product detail page for the water resistance of the watch you are purchasing. Always avoid wearing watches in extreme temperature changes (e.g., hot tubs, saunas).
To see the exact dimensions of our M.LaHart watches, click on the links below to download a PDF (please allow sufficient time for download).
We can engrave two lines of text with up to 25 characters in each line. M.LaHart & Co. is pleased to offer free engraving on all brass and marble lamps. The engravable brass plates are 3″ long and ½″ wide. The plate will be included in your package, and you simply apply the plate to the lamp upon receipt.
The height of the lamp shade is 6.5 inches. The diameter of the shade is 8 inches at the top, and 14 inches at the bottom.
Replacement University lamp shades are available for purchase here: https://www.mlahart.com/pages/collegiate-gifts/collegiate-lamp-replacement-shade.
Custom Map Marble Coasters are available for addresses within the 48 contiguous U.S. states. The address you provide will be printed on the lower right corner of the top right tile, positioned approximately one inch to the east and one inch north of the set's center. The personalized label appears on the lower left coaster.
The coasters are made in the USA from imported Mediterranean Bottocino marble, known for its natural veins, fissures, and antique charm. The rough-hewn edges are created through a deliberate tumbling process for an aged look. U.S. Geological Survey maps are used, displaying elevations, forests, and more. Some street names may not appear due to the scale and original data included in these maps.
